How can we help?
Choose one chat and keep the conversation for future account requests.
contact@mega888go.ws — for website corrections, privacy questions, complaints and safety reports.
Account and payment requests
Tell us what you need and provide your Mega888 user ID when it is required to find the account. For a payment question, include the date, amount and payment reference, but hide unrelated bank details.
Protect your information
- Do not send passwords or banking PINs.
- Do not send SMS or authenticator one-time codes.
- Confirm the destination before transferring money.
- Keep screenshots free of sensitive account details.
For unauthorized payments, contact your bank or payment provider immediately.
Technical help
Send your device model, operating-system version, app version and the exact error message. A screenshot can help, but remove your password, balance, phone number and payment details first.
You can also start with our support centre for login failures, Code 3, Android installation problems and iOS certificate errors.
Website and safety reports
Email the full page URL and explain what should be corrected. For a suspicious contact or payment request, include the username or address involved but remove your own private information.
Keep one trusted conversation
Opening several chats for the same request can cause confusion. Use one Mega888Go channel, keep the chat history and stop if a new account suddenly changes the payment instructions.
If you see an unauthorized bank transaction, contact your bank immediately through the number on your card or its banking app.
Useful before you contact us
- How to open a Mega888 account
- Prepare for login troubleshooting
- Check a contact or payment request
- How we handle contact information
Contact information reviewed 22 July 2026.